We are doing everything we can to reduce the risk of COVID-19 transmission while carrying out real estate work — we all have a part to play in keeping each other safe. The health and wellbeing of our team, buyers and sellers, and the community is paramount.
All our offices can operate if they can do so safely. Alternative ways of working are still encouraged where possible.
Health requirements at alert level 2
To support continued services for our customers, we must ensure that our clients and customers are complying with these health requirements at alert level 2:
Should you have any concerns or questions about health and safety protocols, please connect with your agent directly.
We may visit properties to carry out appraisals and listings provided we can do so safely e.g. physical distancing (2 metres minimum) can be maintained at all times, hygiene etiquette is adhered to, hands sanitised when entering and exiting property, visit is contactless etc. All agents and staff will be wearing a mask when working directly with the public.
Discussions regarding agency agreements, marketing and listing process may occur in-person health requirements are always maintained.
We are able to hold discussions about agency agreements, marketing plans, disclosures, and how the listing will progress by phone or video call, to reduce personal contact if you prefer.
We will not and must not attend a property if anyone at the property has been unwell with flu like symptoms, are self-isolating, have been in contact with a confirmed case of COVID-19 within the previous 14 days, or area awaiting a COVID-19 test result.
We are recording details of visits and appointments, including date and time and have Covid Tracer App QR codes available at any listed property (rental or sale) for visitors to use.
Open Home and Private Viewings
Open homes and private viewings may take place, provided viewing can occur safely e.g. physical distancing (2metre minimum between different bubbles) and health requirements can be maintained at all times. Visitors 12 years old and over must wear a face covering and our agents will also be wearing a mask.
The number of people in the home at one time will be limited to ensure physical distancing of 2 metres can be maintained at all times. This may mean staggering access to the property and requiring attendees to wait outside the property until prior attendees leave.
The open home or private viewing will be contactless where possible. To enable this, we will open any doors/ cupboards before the open home/ private viewing.
Register all attendees including names, addresses, phone numbers and email addresses to assist with contact tracing. We will complete register on behalf of attendees to maintain physical distancing and good hygiene practises and Covid Tracer app QR codes will be available at each property.
Where possible, we will pre-register attendees and provide COVID-19 information and hygiene expectations to attendees beforehand.
No open homes or private viewings at properties where the client/ occupants have been unwell with flu like symptoms, are self-isolating, have been in contact with a confirmed case of COVID-19 or are awaiting a COVID-19 test results. Those feeling unwell, who are self-isolating, have been in contact with a confirmed case of COVID-19 or are awaiting a COVID-19 test results must not view the property in person. People at high risk of severe illness (older people and those with existing medical conditions) are encouraged to stay at home and not attend or hold open homes or private viewings where possible.
You may prefer to arrange a virtual viewing if you cannot comply with the above health requirements.
Sale and Purchase Agreements
Agreements can be negotiated and executed in person, provided it can be done so safely e.g. physical distancing of 2 metres can be maintained at all times, health requirements are adhered to, hands sanitised when entering and exiting property.
We can hold discussions by phone or video call, to reduce personal contact and parties should use their own pens when signing documents.
Settlements and Moving to A New House
Pre-settlement inspections can take place. We will observe the guidelines listed for open homes/ private viewings above, as far as they apply.
Settlements and moving to a new house can occur, including between regions within level 3 or below.
Auctions are allowed at alert level 2 if the above health requirements (including maintaining 2 metre physical distancing and hygiene etiquette) and the following conditions are met:
Read Government alert level 2 guidance and key steps to stay healthy on the COVID-19 website.