Privacy Policy

Privacy Statement

LJ Hooker New Zealand Limited NZCN 482425, its franchisees, licencees and related bodies corporate (LJ Hooker NZ) are committed to protecting your privacy by treating all personal information as confidential and by handling it in accordance with the Privacy Act 2020. This privacy statement outlines how we collect, store, use and share your personal information.

By submitting your details on this website, you consent to the use of your personal information in accordance with this privacy statement.

What information do we collect?

We may collect personal information about you, either directly from you or from other parties and we may generate information about you when we carry out our business.

The term ‘personal information’ has the meaning given to it in the Privacy Act 2020. In general terms, personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, profession or occupation. If the any of the information we collect from you identifies you, or is reasonably capable of identifying you, then it will be considered personal information

The types of personal information we collect about you may include your:

  • Contact information: your name, phone number, email address, postal address, physical address
  • Documents that verify your identity and other personal details: such as your passport or drivers’ licence number
  • Subscriptions/preferences: when you subscribe to receive our newsletter or updates, as well as content preferences to help us identify which material you want to receive
  • Billing or purchase information
  • Technical information: information about the device used to access the website or other social media sites, such as IP address, browser type, time zone settings and mobile network information.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in different ways including:

  • when you meet with one of our agents or visit a LJ Hooker office;
  • when you visit our website;
  • when you enquire about a property or our services;
  • when you enter promotions or competitions, conducted by us, interact with our advertisements or participate in a survey or other market research activities;
  • when you contact us with an enquiry or complaint in relation to our services;
  • when you register, or hold an account with us;

We may also collect personal information from third parties including:

  • from third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
  • from our related bodies corporate.

When you use our website, we may use aggregated, anonymous analytic tracking via a third party to gather information about the way the website used. In some cases we may also collect your personal information through the use of cookies. We use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.

We may also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our mobile app or communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies.

What do we do with it?

We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate. 

When necessary, we may use your information to:

  • To assess and improve our customer service to you as well as processing any complaints or enquiries made by you.
  • Comply with our legal and regulatory obligations (including Anti Money Laundering/Counter Financing of Terrorism compliance and audit and reporting requirements).
  • Trade promotion purposes
  • Purposes related to promotion, marketing and operations
  • Statistical purposes
  • Defend or enforce our rights - For example, to collect money owed to us.

Who do we share it with?

Besides our staff and our related companies (LJ Hooker Corporation, Harveys Real Estate) we may share this information with third parties who enable us to provide you with our services. These include:

  • Professional advisers
  • Product providers
  • Our service out-source providers such as IT consultants, custodians, etc.

We will only share your personal information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.

We are not responsible for the privacy policies of any third party. We require these third parties to adhere to our strict confidentiality requirements for handling personal information and we seek to ensure that they comply with the Privacy Act 2020.

Where do we store it?

We use third party cloud service providers to store and process the information we collect. We use Microsoft Azure cloud servers located in Sydney, Australia. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.

Disclosure of information overseas

We may disclose your personal information to our related bodies corporate and third party service providers, government organisations, prospective purchasers of part of or the whole of our business located overseas for some of the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Direct Marketing

We may send you direct marketing communications and information about our listings and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Unsolicited Electronic Messages Act 2007. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.

We may also disclose your personal information to our related bodies corporate, our other business partners and our service providers to give you information and offers about products and services offered by us or these companies.

What are my rights?

You do not have to provide information to us. If you choose not to provide necessary personal information when requested, we maybe be unable to provide certain information or services to you.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you have any questions about this privacy statement or you’d like to ask for a copy of the information we hold on you, or to have it corrected, please contact our Privacy Officer.

Contacting our Privacy Officer

  • The Privacy Officer
  • LJ Hooker New Zealand Limited
  • L 17, 15 Customs Street West, Auckland 1010
  • TEL: +64 9 526 5590




If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information above. We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint.

Complaints will be acknowledged and you will be advised of the progress of your complaint. LJ Hooker NZ has established, and will continue to develop, quality processes for the effective acknowledgement and processing of complaints. Our complaint handling procedures and systems ensure effectiveness and we conduct internal reviews to highlight any need for improvement.

Complaints will be recorded and analysed to ensure that our complaint management processes comply with this policy. Systemic trends and recurring problems will be identified and feedback provided to the relevant departments to improve processes and your customer experience.

If you are not satisfied with our response or wish to make a direct complaint to the Privacy Commissioner New Zealand at:

Office of the Privacy Commissioner

0800 803 909

Third Party websites

This website may contain links to other websites which are not under our control. LJ Hooker NZ has no knowledge of or control over the content, and availability of those websites, or of their privacy practices. We do not sponsor, recommend, or endorse the content of other websites linked to, or referenced from, this website.

New Zealand law

The information on this website has been prepared to comply with, and is governed by, New Zealand law. It is only intended for use by persons within New Zealand’s jurisdiction. LJ Hooker NZ does not make any representation that the information on this website complies with the law in any other country.

Updates to this Policy

We reserve the right to make changes to this Privacy Policy from time to time. Please review our website periodically to see any updates to the information provided here. This Privacy Policy was last updated on [November 2022],