Privacy Policy

Introduction

LJ Hooker New Zealand Limited (Company, we, us or our) is committed to protecting your (you) privacy, and personal information. This privacy policy will help you understand what information we collect, how and why we collect that information, when we might disclose that information to third parties, how that information is stored, and how you can access and correct that information. This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act).

By using the property services (Property Services) offered by the Company, our website https://www.ljhooker.co.nz/ (Website), engaging in our activities or otherwise provide us with your personal information, you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this privacy policy.

What Personal Information we Collect

Personal information is information about an identifiable individual.

The type of personal information we will collect about you will depend on the service we provide to you, and the circumstances under which we collect the personal information. It may include: 

• • Clients accessing our Product and Services (including prospective clients): your name, age, date of birth, contact details, family details, employment details, your financial information (including assets, liabilities, income, outgoings, spending patterns, credit history, credit reference reports and property valuations), your tax file number, your insurance details, your credit card and banking details, information relating to a will or estate, references, copies of photo identification and other information necessary to provide our services;
  • Contractors, service providers and business associates: your name, contact details and information relevant to obtaining third party services or providing our services.
  • Applicants for a job with us or with one of our franchisees: your name, contact details, job applications, references and other information relevant to assessing applicants; and
  • Applicants as a franchise: your name, age, date of birth, contact details, family details, employment details, your personal financial information and your business financial information (including assets, liabilities, income, outgoings, spending patterns, credit history, credit reference reports and property valuations), your insurance details, your credit card and banking details, your resume, references, copies of photo identification, results of police or background checks, interview notes, and other information necessary to provide our services. If you choose not to provide your personal information when we ask for it, then we may be unable to provide you with the Property Services, employment, recruitment as an agent or franchise. 

How we Collect Personal Information

We may collect personal information about you: 

• • directly from you;
  • from third parties; and/or
  • from publicly available sources

Directly from you

We collect personal information directly from you when you:

• • meet with one of our agents or visit a LJ Hooker office;
  • visit our Website; When you use our Website, we may use aggregated, anonymous analytic tracking via a third party to gather information about the way the Website used. In some cases we may also collect your personal information through the use of cookies. We use cookies to measure traffic patterns, to determine which areas of our Website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the Website, track users’ movements, and gather broad demographic information.
  • enquire about a property or our services including at open homes;
  • enter promotions or competitions, conducted by us, interact with our advertisements or participate in a survey or other market research activities;
  • contact us with an enquiry or complaint in relation to our services;
  • register, or hold an account with you; and
  • inquire about recruitment as an agent, franchisee placement, employee and for contracting purposes.

From third parties

We may collect personal information directly about you from the following third parties:

• • our LJ Hooker Franchisees for purposes of administration of Franchise Agreements including through the submission of Franchise Returns and data feeds to their customer relationship management platforms.
  • from Strata Management or bodies corporate, on-site managers, and from vendors, buyers, landlords, and tenants. This personal information about you can be for the purposes of compliance of your lease contract, for selling or buying property;
  • from third party entities such as credit reporting agencies (for verification of credit history for leasing and franchise applications as permitted under the Credit Reporting Privacy Code), law enforcement agencies (for criminal records when conducting employment applications or reviews) and other government entities (for verification of your name, directorships held, address or age);
  • where it is unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from others, such as from your representatives (e.g. solicitor, accountant or financial adviser);
  • from our related bodies corporate;
  • We may also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our Website about your interaction with our mobile app or communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies; and
  •  social media.

Why we Collect Personal Information

We collect your personal information for the following purposes:

• • Open Homes

    • It is a condition of entry that, before entering an Open Home, that you provide us with your name, telephone number and any other contact details that we request from you including your email address. If this information is not provided by us, you will be unable to enter an Open Home and we will also be unable to determine or address your interest in the property effectively or at all.
    • We may collect personal information that you provide us in connection with an Open Home for the following purposes:
      • to ensure the security of an Open Home and the security of any persons who may express interest in or attend an Open Home;
      • to contact you after an Open Home to determine or otherwise address your interest in the property;
      • to contact you after an Open Home to inform you of other properties that we have listed for sale or rent;
      • to give feedback to our client on the interest generated in an Open Home.
        
        

• • Buying, selling or renting a property

• • • • identifying and verifying your identity and the property;
      • acting on your behalf in accordance with the Property Agreement;
      • where applicable, advertising, promoting and, otherwise, marketing the property for sale or rent;
      • negotiating any prospective sale or rental of the property
      • liaising and exchanging information with you, the ultimate purchaser or tenant, prospective purchasers or tenants, and each of their legal and other advisors in relation to or in connection with any sale or rental of the property
      • complying with the Property Agreement, any applicable law and any dispute resolution process;
      • managing, serving and signing (or arranging signing of) the Property Agreement and managing any sale or rental of the property (including assisting with the exchange of the Property Agreement and the preparation of any required statements of account); and
      • contacting and liaising with third parties (including, without limitation, goods and services providers and insurers) and to provide those third parties with your personal information.
        
•  

  • Other Reasons

We may also collect your personal information for the following reasons:

• • • • to interact with you, to maintain our business records, and otherwise to run our business;
      • to provide you with our Property Services including providing appraisals of properties, acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, providing conveyancing and property settlement services, and aggregation, connection and disconnection of utility services;
      • for recruitment, employment, franchisee placement and contracting purposes;
      • to provide you with information about services that may be of interest to you;
      • to assess and improve our customer service to you as well as processing any complaints or enquiries made by you;
      • trade promotions, marketing, research and operations;
      • to protect and/or enforce our legal rights and interests, and defending any claim;
      • for any purpose required or permitted by law (such as complying with Anti Money Laundering/Counter Financing of Terrorism compliance);
      • for any purpose disclosed to you and to which you have consented or authorised under the Privacy Act; and
      • for any purpose that you would otherwise reasonably expect.
        

If you do not provide us with the personal information outlined in this privacy policy or otherwise requested by us, we may not be able to act on your behalf effectively or at all. 

 We will not collect your personal information for any other purposes, unless you have expressly consented to that purpose.

 As a general rule, we only collect personal information for purposes that would be considered relevant and reasonable in the circumstances. 

How we Share Personal Information

Unless expressly authorised to do so by you or under this privacy policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected or where we may be required by law to do so.

Without limiting the generality of the clause above, we may disclose your personal information to:

• • your agents or representatives;
  • our employees, contractors, franchisees, and service providers, including IT services, and mailing houses;
  • our related companies and other business partners;
  • our professional advisers, including lawyers, accountants and auditors;
  • other service providers such as energy, telecommunication, fuel, water and insurance providers for the purpose of those providers providing their services to you at your request. Valuers, parties engaged to evaluate the property, owners corporations, financial institutions, real estate professional bodies (which may provide technical and other assistance to us to carry out the matters set out above) and other third parties (including, without limitation, goods and services providers and insurers and consultants);
  • courts and other dispute resolution providers; and
  • product providers where listing or purchase data is part of a data feed including the following third party data providers:
    • Cotality (formally Corelogic);
    • Homepass;
    • Activepipe;
    • Hougarden;
    • RentHomes;
    • Agentpoint; and
    • Palace

The following third party providers may store and use your data for business purposes in a location other than New Zealand:

• • Cotality is a global provider of property data, analytics, valuation tools, and risk intelligence used by real estate, mortgage, insurance, and government sectors located in the United States and Australia. 

            Entity Name: CoreLogic NZ Limited / Cotality Australia Pty Ltd
            New Zealand Address: Level 14, 10 Brandon Street, Wellington Central, Wellington 6011
            Australia Address: Levels 6a & 7, 388 George Street, Sydney, NSW 2000
            United States Address: 40 Pacifica, Suite 900, Irvine, CA 92618
            Cotality’s Privacy Policy: For further information on how Cotality may use your personal information, please review their privacy policy by clicking here.

Where we disclose personal information to third party providers overseas, we have conducted due diligence on the provider’s privacy policy and the laws of their home country and or conducted a contract review to ensure their privacy policy aligns with the New Zealand standards. 

How we Hold and Protect Personal Information

We will take all reasonable steps to ensure the personal information collected, used or disclosed in accordance with this privacy policy is stored in a secure environment protected from unauthorised access, modification or disclosure.

We will hold personal information collected in accordance with this privacy policy for as long as necessary to fulfil the purposes for which it was collected and otherwise permitted or required by law.

Rights to Access and Correct Personal Information

Subject to certain grounds for refusal set out in the Privacy Act, you have the right to access your personal information that we hold, and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you wish to exercise any of the rights described in this section, please contact our privacy officer using the details under How to Contact us below.

We may charge a fee for providing access to your personal information. We will advise you of this fee before actioning your request.

How to Contact us

If you wish to exercise your rights to access and correct personal information or otherwise have questions about this privacy policy, or you believe your privacy has been breached, please contact our privacy officer (details below).

• • Privacy officer: Simon Heathcote

    Email: compliance@ljhooker.com

    Address: Level 10 Jarden House, 21 Queen Street, Auckland 1010, New Zealand

How to Contact the Privacy Commissioner

If you are not satisfied with how we have handled your personal information, or wish to make a complaint to the Privacy Commissioner, you can do so by clicking here.

For more information on how to make a privacy complaint with the Privacy Commissioner, please click here.

General

We may vary this privacy policy from time to time on our Website. We will provide notice of the change by uploading the updated privacy policy on the Website. After we provide that notice you will be deemed to have accepted the updated privacy policy if you continue to use the Property Services, our Website, engage in our activities or otherwise provide us with your personal information.

If any provision in this privacy policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act or any other applicable law, such provision will be deemed to be deleted from this privacy policy and the remaining provisions will continue in full force and effect.

This privacy policy was last updated on 23 March 2026.